The University of Kentucky College of Fine Arts

FAQ

Below are answers to the most common questions the SCFA staff receive.  If these answers are not satisfactory or you have a more specific question, please contact us.


Buy your tickets online and have questions?

Click here to see FAQs about online ordering.

Where is parking located and what time do lots open?

Click here for all parking information.

Where is "Will Call"?

Will Call is located in the main lobby of the Singletary Center for the Arts.  The SCFA Ticket Office is open Monday thru Friday from 10am to 5pm.  The Ticket Office is open on Saturday from 12pm to 5pm if there is a ticketed performance being held that weekend.  The TIcket Office opens an hour prior to all performances.

Is it wrong to purchase tickets through a "ticket scalper" or "ticket broker"?

The Singletary Center cautions against patrons buying tickets from non-accredited ticket sources.  It is best to only call the Singletary Center Ticket Office to purchase tickets.

Do you give refunds?

There is a strict NO REFUND policy at the Singletary Center.

What concessions are available?

There are coke products, coffee, tea and water available at the Singletary Center.  Chips and other snacks are available, as well.  However, no food or drink is allowed in either hall.

Are children admitted for free to all events?

All children need a ticket to attend an event regardless of age.  Please check with the ticket office prior to purchasing your tickets.  Some groups will have a discounted child rate.  A child rate is usually for 12 and under.

How can I make arrangements for my special medical needs?

Upon arrival, please visit the Coat Check area of the Singletary Center if you have any special needs.  You can also call ahead to our ticket office if you have questions you would like answered on parking, entering the hall or for assistance on the best place to sit.

Where can I stay while visiting the area?

Click here for a list of nearby restaurants and hotels.

Are there group rates available?

Group rates vary from show to show.  Check with the ticket office to see if group rates are available.

What do I do if I lose my ticket?

If you've lost or forgotten to bring your ticket, please stop by the main ticket office and your order will be reprinted at no fee.

Can I exchange my seats for another performance?

Tickets for one performance may be exchanged for tickets to another performance of the same event.  No additional fee will be charged.

Are cameras and video recording devices allowed?

You will need to check with the venue on the night of the show for photo/video policies.